Are you concerned about ordering foot care products online? There’s no reason to be worried if you choose to order from FootCareDepot.com. While you can’t actually hold a product you plan to purchase online in your hands until after the sale, the best online retailers have safeguards in place designed to help consumer like you make sure you always get what you want.
When you order from FootCareDepot.com, our generous return policy means your money is never really at risk.
Understanding Our Return Policy
We make returning products as easy as possible, but it’s also easy to get confused about exactly which policy applies to your purchase because some terms are different depending on the maker, the product type and whether you can return the item in new condition. So let’s go through the details with you to make everything is perfectly clear.
First, ALL products can be returned in NEW condition with original and undamaged packaging for up to 30 days after purchase. That gives you plenty of time to examine the product and make sure you like what you’ve ordered. It also protects you if you accidentally order the wrong thing.
When you return new items, you’ll get a full refund minus shipping costs (even though we offer free shipping) within 20 days of us getting the product back.
Used items may be accepted for return if you pay the return postage, but you will be charged a 25 percent restocking fee if the original packaging is not included.
But the return policy is even more generous for some products. Some items can be returned in used condition after the 30 day period has passed. These include:
- Heel seats, which can be returned for up to 120 days from the date of purchase,
- Night splints, which can be returned for up to 120 days from the date of purchase, and
- SuperFeet insoles, which can be returned for up to 60 days from the date of purchase.
Amazing Insoles Liquid Orthotics can be returned without penalty in used condition for up to 30 days from date of purchase.
Please note that we don’t recommend asking for an exchange, which can take several weeks to process. Instead, we suggest you simply return the product under the policy terms above and then place a new order for the item you want instead.
What More Can You Ask?
We challenge you to find a more generous return policy in the foot care products industry.
Because we’re confident in the products we sell and believe we have completely and accurately described every item in our inventory, we don’t get many returns. When you need to send something back, however, you can be sure that your refund will be processed quickly, accurately and according to the terms on our Shipping & Returns page, as highlighted above.
Our customers are important to us, and so is your complete satisfaction. Remember, we’re here to improve your life by decreasing your pain and improving your foot health. Hassling you about returns just isn’t consistent with our mission.